These booking conditions will form part of your contract with A3 GlobalTravel Limited for all the arrangements you book with us. Please study them carefully. Please make sure you read and understand the section on Pricing (below), and our use of third party data and the potential affect it may have on any completed booking. Please note that the booking conditions will vary according to the definition of the travel arrangements booked.

TICKETS: – will be E-Tickets where available and will normally be available 14 days before departure, providing full payment has been received. Tickets will only be posted on request, otherwise they will be held in our office. Documents will be posted first class mail at the clients own risk.

ELECTRONIC TICKETS (OR E-TICKET):- are stored in the airline’s computer rather than printed on paper. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket. An electronic ticket cannot be lost or stolen. You collect your boarding pass when you check in, using you passport and Airline locator or E-ticket numbers, if you do not have this contacts us for another copy or collect at the airport.

TIMINGS:-given are local, and given in ‘24 Hour Clock’. You are advised to check in for your flight at least 3 hours before your departure for international flights and at least 1.5 hour before departure for short haul flights. You must allow extra time to get to the front of the check in queue and to board the aircraft due to increased security checks and to avoid any problems that may occur from changes to departure terminals etc.

PACKAGES: – A combination of transport with hotel accommodation, car hire or tours booked at the same time and for which the offer is made by A3 Global Travel Limited according to one inclusive price.

FLIGHT PLUS: – Air transport sold in conjunction with hotel accommodation, car hire or tours booked on a modular basis either at the same time or otherwise, and for which the offer is made by A3 Global Travel Limited according to a total price (all the separate elements added together).

FLIGHT ONLY:-Air transport sold as a solus arrangement. Please refer to these General Booking Conditions.

OTHER HOLIDAY ARRANGEMENTS: – Hotel accommodation only bookings, cruise or other forms of surface transport, sold as solus arrangements, or in conjunction with other hotel accommodation, car hire or tours. Please refer to these General Booking Conditions.

TRAVEL INSURANCE: – It is imperative that adequate insurance cover is activated at the point of confirming your booking. A3 Global Travel Limited comprehensive travel insurance scheme has been developed over many years to best meet the needs of our clients. Insurance premiums will be added to your booking on request.

STATUS CONFIRMED: – means the Airline, Hotel vehicle rental or tour operator has accepted your reservation from A3 Global Travel Limited, subject to the usual reservation conditions. REQUEST means your arrangements have been requested although not yet confirmed. WAITLIST means that your flight, hotel or tour arrangements are currently full and your name has been placed on a waiting list. CANCELLED means your flight, hotel, vehicle rental or tour arrangements are cancelled. UNABLE means the airline, hotel or tour operator cannot meet your request.

PAYMENTS: – We require an initial non-returnable deposit normally 25% of the booking amount for the air travel element of your itinerary, or in some cases full payment will be required dependent upon the airline used.

Payments must be made in full by the ‘balance due date’ or the booking may be rendered null and void, and you could still be liable for 100% of the total booking value. Deposits are non-refundable. Payments delayed more than 7 days will be subject to an addition charge or £10 per week until the balance is received in full.  Payments terms are strictly 30days from the date of invoice, unless special arrangements have been made. The Company reserve the right to apply a charge of 8% per annum, above the Bank of England Base Rate as of the 31st Dec and the 30th June to any overdue payments. In the event of non-payment the fees from the Company’s Collection Agency, of 17.5% will be added to the original invoice amount. Please note: Airfares, fuel surcharges and taxes are subject to increase until full payment is received and ticket issued. It is therefore to your advantage to finalise payment as soon as you can after booking.

PROVISIONAL RATES : -If a rate is shown on an itinerary as being ‘PROVISIONAL’, this means that the airline, hotel or tour/ground operator has not confirmed the exact fare at the time of booking and any increases in cost must be met by the client. A3 Global Travel Limited will always endeavour to advise you of confirmed rates as soon as possible.

TICKETING & REROUTING: – As a general rule airline ticket cannot be rerouted or transferred to another airline. All flights must be used in sequence, as booked. Failure to do so may result in cancellation of all remaining sectors and restrict any possible refund. E-tickets are only valid for a maximum of one year. Any lesser periods of validity will be detailed on your booking confirmation.

AIRLINE PASSENGER INFORMATION (API): – Please note that airlines are now required by laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.

PASSPORT & VISA REQUIREMENTS: -Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many Countries and airlines. Please also ensure there are sufficient blank pages to allow for any visas which may need to be obtained en route. Passports should be Machine Readable for travel to/via the USA. Please call our visa service if you are unsure if your passport is Machine Readable If you intend visiting or transiting through offer countries, please ensure you are fully aware of all relevant visa and passport requirements.

PRE-TRAVEL ADVICE: – You are advised to check the Foreign & Commonwealth Travel Advice shortly before departure by visiting their website at gov.uk/foreign-travel-advice.

HEALTH REQUIREMENTS: – Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting. A3 Global Travel Limited cannot give advice and immunisation in person or you can contact your GP. Information can be found at fitfortravel.scot.nhs.uk.

AMENDMENTS / CANCELLATION / REFUND: – It is important that you are fully aware of the cancellation and administrative charges relating to your contract with A3 Global Travel Limited. Accuracy of name: It is your responsibility to check that the names and titles shown on your itinerary and booking confirmation match exactly with names and titles as they appear in the passports of the people who are travelling. You must contact us within 12hrs of the booking made immediately to advise us of any discrepancies as you may be denied boarding on your flights. A minimum amendment charge of £25 per correction will apply although you should note that some airlines will not allow corrections and will require us to rebook the flights, which may affect the price of your holiday.

If a booking needs to be cancelled, written notice must be given by the person who is not travelling. In certain cases, cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. Cancellations and changes where permitted should be made at least 24hours prior to departure. This is strongly recommended.

Please note: -all flight cancellation must be notified in writing to A3 Global Travel Limited prior to the day of departure.

RECONFIRMING SEATS:- It is normally necessary to reconfirm any flight originating in the UK.  You are advised to reconfirm your return flight with the airline or their representatives 72 hours before departure, in case of unforeseen flight changes or cancellations. A3 Global Travel Limited accepts no responsibility for bookings cancelled due to non-compliance with airline rules nor for any flight re-scheduling.

CHANGES TO FLIGHT SCHEDULES: – Airlines from time to time alter the schedules of their flights, this may happen either before you depart the UK or while you are travelling. We strongly recommend that you check your onward or return flight details using the Latest Flight Timings with an airline direct or contact the Office number at least 72 hours prior to departure.

AMENDMENTS: – Any change of itinerary before receipt of full payment on any particular ticket(s) will be termed an amendment. An amendment fee of up to £75 per change will be levied according to the amount of work involved. Any change of itinerary after receipt of full payment on any ticket(s) will be subject to applicable cancellation or amendment conditions.

REFUND: – Refunds will not be paid until they have been received by A3 Global Travel Limited from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque.

Not all Taxes are refundable. Some airlines do not refund their fuel surcharge (This is usually included in the tax). Please contact us for an exact amount that will be refunded.

All credit card charges are non-refundable.

All SAFI (Scheduled Airline Failure Insurance) charges are non-refundable.

All Protection & Bonding Levy charges are non-refundable.

All Booking Fees are non-refundable.

AIRLINE RESERVATION & TICKET CANCELLATION: – For all confirmed bookings cancelled before receipt of full payment on any particular ticket(s), the booking deposit if forfeit. For cancellation after receipt of full payment, cancellation changes as stated on your booking confirmation will apply. Please note a £50 handing fee applies to process any residual ticket value for refund. E-tickets are normally non-refundable if the reservation is not cancelled prior to the first flight.

PLEASE NOTE that is your responsibility to advice if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.

AIRLINE TICKET REFUNDS: – As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note most e-tickets are non-refundable if part used. Refunds usually take 8-12 weeks but in isolated cases may take longer. E-tickets expire one year from the data of issue and at this point have no refund value at all.

AIRLINE RESERVATIONS: – All flight reservations are subject to seat availability of the relevant booking class, which at certain times may be limited. Any alterations you may wish to make to a confirmed itinerary after departure from the UK should be addressed to the airline as soon as possible. Airline reservations are non-transferable.

CARRIAGE BY AIR: – Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which A3 Global Travel Limited has no control. We cannot make ant special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.

TAXES: –A3 Global Travel Limited will advise all mandatory pre-paid taxes. Countries may also change departure taxes that can only by pay locally. It is therefore recommended that clients retain sufficient local currency to meet such changes.

SEAT REQUESTS: -Where an airline offers advance seat assignment we will endeavour to accommodate individual preferences. However these preferences cannot be guaranteed even when confirmed and all airlines reserve the right to change or cancel seat allocations. Where an airline is in the process of improving or refreshing a cabin service or has indicated a specific aircraft type it is not possible to guarantee the improved product or the aircraft type will be available on the day of travel. These factors are due in part to aircraft rotation, equipment serving and other operational reasons.

BAGGAGE ALLOWANCE: -If you are unsure of the baggage allowance on the flights you have booked please contact your consultant or the relevant airline.

IMPORTANT NOTICE: First & Business Class passengers are requested to check in at least 2 hrs before Departure. Economy Class passengers are requested to check in at least 3 hrs before departure.

COMPLAINTS: -If you have a problems during your holiday, please inform the relevant airline, hotel, tour or vehicle rental company and our local representative immediately so that they can endeavour to put things right. If they cannot resolve the problem, you must contact A3 Global Travel Limited immediately by telephone or by emailing info@a3globaltravel.co.uk so that we are given an opportunity to help. A3 Global Travel Limited will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put a problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

YOUR HOLIDAY CONTRACT: – We both agree that English Law will apply to your contract and any dispute, claim or other matter which arises out of or in connection with this contract or your holiday, will be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In the case, proceedings may be brought in the Courts of your home country and you may choose to have your contract governed by the law of Scotland or Northern Ireland as applicable.

YOUR PEACE OF MIND: – A3 Global Travel Limited is a Sub –Agent member of ABTA. We are obliged to maintain a high standard of service to you by ABTA’s code of conduct. Calls may be recorded for accuracy and training purposes.

FINANCIAL PROTECTION: – All Air Travel arrangements are ATOL protected, a financial protection scheme operated by the Civil Aviation Authority (CAA). A3 Global Travel Limited is licenced by the CAA as an Air Travel Organiser (ATOL number 1458). This ensures that in the vary unlikely event of our insolvency you will be able to continue your travel arrangements as planned (if already abroad) or refunded in full if travel has not already commenced.

A3 Global Travel Limited provides on ATOL Certificate to certify that you enjoy the comfort of this financial protection. The certificate can be obtained by visiting our website. We recommend you print a hard copy shortly before your departure date so you will have a personal record of this financial protection covering all elements of your final itinerary.

For travel arrangements not in conjunction with Air Travel all monies paid to A3 Global Travel Limited will be legally safeguarded by being held in trust in an A3 Global Travel Limited Trust Account, thus ensuring that in the very unlikely event of our insolvency, they will be protected and refunded in full.

FEES AND BONDING:-ATOL Protection does not apply to all holiday and travel services sold by A3 Global Travel Limited. For a flight only booking made online and ticketed within 24 hours of payment – A3 Global Travel Limited operates as a ticket provider. This therefore means there is no ATOL protection. Please ask us to confirm what protection may apply to your booking. By charging a Protection & Bonding Fee, this does not imply that a booking is covered by our ATOL. For all scheduled airline bookings, we charge a Scheduled Airline Service Fee. This is not an insurance against the failure of the airline. We are ABTA bonded sub-agents for your protection. Full details and booking conditions will be shown on the ATOL holders or suppliers confirmation invoice. Monies are taken on behalf of the ATOL holder as named on your receipt.

EMERGENCY CONTACT (365/24/7):- Emergency contact 365/24/7: If you need the immediate assistance of the TF Duty Officer info@a3globaltravel.co.uk or call us 0161 01614786246 for a response in working hours. For out of hours assistance please call 07961 633 271.

COMPANY DETAILS: – 99 Claremont Road, Manchester M14 4RG.  Telephone: – 0161 4786246 Fax: – 0161 971 1821 Company Registrar For England & Wales. No. 12149351